Property Management Leaders Putting People, Innovation and Centralization First

Centralizing Operations and Maintenance Reduces Costs and Improves Efficiencies

Before engaging with HappyCo, Blanton Turner property managers came up against time-consuming, manual inspection processes, scattered information, and a lack of control when it came to maintenance. The team discovered that they needed a smart, simple solution that was easy for their staff and technicians to use.

“In addition to saving time for our staff to eliminate the manual process of move-ins and move-outs and assess the cost, we’ve really come up with a standard so anyone can do a move-in or move-out inspection, anyone can pass along those charges. We’ve created a new revenue line item to offset those damages that were previously there and to save our staff time.”
- Leslie Haynsworth, General Manager at Arrivé Seattle

“The more we spend time on our physical assets and the analysis of what the buildings need and the residents want, the more profitable our projects are and the better off our residents’ experiences are.” - Heidi Turner, Principal & Cofounder at Blanton Turner

Centralizing Operations and Maintenance Drives Significant Time Savings for Onsite Maintenance Technicians

Before implementing Happy Force, maintenance techs lost precious time on the phone with residents, troubleshooting and scheduling appointments before arriving at the unit. Happy Force helped create a standardized model, streamlining how Blanton Turner handled remote work orders.

“Happy Force has been able to jumpstart the process for us. They’re getting the details and running through a few basic troubleshooting items so that my team can come in and just solve the problem if it wasn’t already resolved.”
- Leslie Haynsworth, General Manager at Arrivé Seattle

“Instead of my team going back and forth trying to reach the resident and figure out the root of the problem, the Happy Force techs have been able to have been able to communicate with the resident and figure out and figure out what is the actual problem, get appliance details, offer quick fixes, etc.” - Jesse Anderson, Director of Sustainability at Blanton Turner

Centralizing with HappyCo Makes for Better Control of Operations and Inventory

“Before implementing Happy Property, our company operations weren’t standardized.” - Beau Haugness, Regional Maintenance Manager at Blanton Turner

What were once highly manual, time-consuming, and costly tasks quickly became a centralized software solution that created efficiencies in every area of property management and operations.

Reporting & Analytics

Formatted, customizable, and professional reports save time for teams. Property managers also tap into detailed analytics for owners to have visibility into maintenance and care.

Inspection Templates

HappyCo allows Blanton Turner to conduct seamless property, HUD, and move-in and move-out inspections using a clear and easy template.

Task Assignment

Work orders are all in one central place for onsite staff and third-party vendors. Service techs have a seamless way to plan and manage their day, including property walks, inspections, and preventative maintenance.

Customizable dashboards

With HappyCo, Blanton Turner collects measurable data in real-time and identifies which specific assets or teams need help/attention.

Resident Communications

HappyCo makes it simple to handle repair requests from residents, ensuring issues get resolved and assigned as quickly and efficiently as possible.

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Centralizing Operations and Maintenance Create a More Enjoyable Resident Experience

With HappyCo’s Happy Force and Happy Property solutions, Blanton Turner noticed an immediate increase in operational efficiency while significantly improving resident satisfaction. Residents get responses to their work orders within 3 minutes of submitting them.

“The more we spend time on our physical assets and the analysis of what the buildings need and the residents want, the more profitable our projects are and the better off our residents’ experiences are.” - Heidi Turner, Principal & Cofounder at Blanton Turner

Harnessing a Centralized, “One-Size-Fits One” Approach Proves Effective and Efficient

With the addition of HappyCo’s centralized software solution, Blanton Turner transformed outdated operations and maintenance processes in a way that benefits both property managers and residents. By increasing productivity for onsite teams, creating happier residents, and significantly improving profitability, HappyCo has become an integral part of the Blanton Turner team.

7% _{of service requests self-served by residents with Happy Force}

$34.6k _{in projected annual savings based on resident self serve*}

45% _{of after-hours calls deflected by Happy Force}

$74.4k _{in projected annual savings based on after-hours calls deflection**}

Reducing work orders

Since implementing HappyCo, Blanton Turner’s analysis found a significant improvement in responses to work orders due to the software's ability to connect to remote maintenance technicians. As a result:

Blanton Turner can easily assign tasks to onsite staff or third-party vendorsWork orders are all in one, centralized placeMaintenance teams have one place to plan and manage their day.

Saving time for onsite teams

With HappyCo, property teams save considerable time on operations and maintenance every month, resulting in higher productivity and allowing them to focus on other essential things like resident satisfaction.

Responding to residents

Blanton Turner found that the platform made property managers' lives much easier by determining when and how to best communicate with each resident once a work order was submitted.

^{*The national average maintenance visit cost is estimated at $100. Actual costs may vary due to salary and time to fix.}

^{*The national average maintenance after-hours visit cost is estimated at $200. Actual costs may vary due to salary and time to fix.}