Maintenance that just makes sense. Powered by JoyAI.
Remake maintenance workflows with modern tools to catapult resident retention, service team satisfaction, and overall productivity—all while simplifying inventory management and improving asset lifespan.
Explore Maintenance Workflows
Service Requests
Unit Turn & Make Ready
Recurring Maintenance
Preventative Maintenance
Scheduling & Performance
Real-time updates and self-serve
With real-time messaging, remote staffing, and self-service options, you’ll exceed resident expectations and elevate your team’s impact.
Rapid Response
Your residents demand quick responses. With our Happy Force remote service team, your residents receive a reply in <4 minutes on average from an experienced maintenance technician.
*Response is via SMS with call options available.
Resident Self-Serve
Enable residents to solve simple maintenance items guided by our Happy Force techs, allowing onsite teams to focus on critical items.
Enriched Service Requests
For all service requests, Happy Force techs ask relevant questions to enrich ticket details, reducing time to close issues portfolio-wide.
Maintenance App & Dashboard
Perform service requests and supervise work in real time with our Maintenance mobile app and online manager dashboards.
Maintenance Portal
Residents can view live service request summary, status, and schedule, and message their assigned technician — no app required.
Resident Notifications
Residents receive automated messages on technician arrival time and profile photo, and can easily reschedule appointments.
Unit Inventory
Solve inventory challenges with item manuals auto-added to work orders, plus On-Hold and Do Not Repair alerts for unavailable or end-of-life items.
Surveys & Ratings
Capture resident sentiment and uncover needed improvements empowering your team to action insights and boost overall resident satisfaction.
Integrated with your PMS
We work with all major PMSs, so your residents submit service requests the same way as today. Then maintenance teams work in HappyCo until the request is closed and lodged to your PMS.
“Happy Force allows us to service our residents with the exceptional response time they desire and deserve, responding within 3 minutes of submitting a maintenance request!”
Digital make ready and inventory management
Consistently collect damages from move-outs with better documentation and leverage AI-optimized tools to better manage unit turns portfolio-wide.
Make Ready Projects
Improve Make Ready with automated scheduling and portfolio-wide visibility to monitor unit progress, speed turn, and address bottlenecks.
Inspections
Data quality determines your damage recovery. Our market-leading mobile inspections deliver better owner outcomes and resident experiences.
Work Orders
Work Orders are at the core of unit turn, and with AI-optimized work orders and a user-centric app, speed turn and decrease vacancy days.
Vendor Management
Ease vendor scheduling and communications to save your onsite teams time. And with vendors informed before arrival, you’ll reduce turn times.
Inventory Management & Procurement
Unlock seamless inventory control across your properties to manage supplies effortlessly, for faster market-ready units and cost control.
Integrated With Your PMS
When a move out is flagged in your PMS, a Make Ready is automatically scheduled in HappyCo. Your teams work solely in HappyCo during the turn process; and when the unit is marked Ready in HappyCo, it is completed in the PMS, triggering your leasing workflow*.
*Leasing workflow triggered in MRI, ResMan, and RealPage only.
“The time-savings is substantial. Before, turning a unit required multiple visits to assess requirements. With HappyCo, they log right in and see any inspection, eliminating those extra visits.”
“The numbers don’t lie. Since implementing HappyCo, resident disputes at Timberlake have dropped 82%. And we’ve increased damage charges collected by 17%.”
“With the risk of subjectivity in unit inspections and damage charges without adequate support, this tool was extremely helpful in maintaining consistency across the entire portfolio.”
Intelligent work orders and after-hours calls
Alleviate everyday maintenance tasks with AI-enriched work orders, after-hours call management, and better life safety workflows.
Intelligent Work Orders
Giving maintenance techs more context and better resources to resolve work orders faster means less time wasted and 5-star service from start to finish.
Call Management
Reduce unnecessary wakeup calls and route missed calls, turning every call into an opportunity to increase staff impact and deliver incredible customer service.
Maintenance Call Center
With Happy Force, your day-time and after-hours calls are triaged by our experienced service team remotely, who communicate directly with residents, saving onsite teams valuable time.
Fire & Life Safety
Protect residents with scheduled inspections and automated work orders for all life safety, and easily manage replacement schedules for crucial items like smoke detectors.
Curb Appeal
Your properties speak for themselves. Create eye-catching communities with streamlined inspections and hassle-free task management.
Inventory Management & Procurement
Unlock seamless inventory control across your properties to manage supplies effortlessly, for faster maintenance and cost control.
Integrated with your PMS
Our maintenance tools integrate with most PMSs; resident data is added to work orders generated from Call Management and Call Center; life safety and curb appeal work orders completed in HappyCo display in your PMS.
“It gives us a dashboard where we can see portfolio-wide what's on hold, what's still being completed, and how quickly the staff is responding to those urgent or priority requests.”
“Happy Force techs are getting the details and running through a few basic troubleshooting items so that my team can come in and just solve the problem if it wasn’t already resolved.”
“We now get a better discount on fire and safety products. Previously, we may have not kept up to that scale, and we wouldn't have been getting those bulk discounts – which have been a home run for us.”
Automated schedules and smart recommendations
Extend useful life and control costs with automated preventative maintenance schedules and AI-powered purchasing recommendations.
Preventative Maintenance Schedules
Easily configure preventative maintenance schedules for fixed assets or unit items in a few clicks, and Inspections and Work Orders are auto-scheduled for maintenance teams.
Smart Recommendations
JoyAI intelligently assesses fixed asset and item data from expected lifespan to work order history to power proactive recommendations to manage costs effectively.
Warranty Tracking
JoyAI tracks fixed asset and inventory item warranties, ensuring in-warranty items marked for repair are sent to the manufacturer, not repaired by your onsite team – for greater cost savings.
Do Not Repair
When an item is repaired multiple times and the estimated repair costs approach or surpass a new purchase, JoyAI badges the item with a Do Not Repair alert.
Energy Star & Recall Tracking
From recalls to Energy Star details, JoyAI keeps your team informed of critical compliance across your properties.
Integrated With Your PMS
When a move out is flagged in your PMS, a Make Ready is automatically scheduled in HappyCo. Your teams work solely in HappyCo during the turn process; and when the unit is marked Ready in HappyCo, it is completed in the PMS, triggering your leasing workflow*.
*Leasing workflow triggered in MRI, ResMan, and RealPage only.
Work assignment and reporting
Power up your team’s productivity with AI-optimized scheduling and a skills database, plus get instant insights with real-time reporting.
Work Assignment
Simplify and speed up daily work assignments across teams, techs, and properties. JoyAI matches technician skills, proximity, and schedules, maximizing service time and boosting productivity.
Technician Profiles
Promote your team’s strengths with a skills and certifications catalog. Technicians can update their individual profiles and promote their skills, so you can better match their unique abilities to every work order.
Maintenance Team Dashboard
Get at-a-glance insights for each member of your maintenance team by capacity, resident rating, completed work orders, and more; plus view your real-time property or regional KPIs instantly.
Multi-Property & Team Views
Better prioritization of work is often as simple as better oversight. With personalized views for multi-property, supervisors, and individuals, raise team productivity and engagement.
Insights
Put powerful business intelligence within reach. Make the most of HappyCo’s best-in-class data collection with rich visualizations, digestible data, and analytics for managing maintenance across your entire portfolio.