Provide your residents with convenient tools and always-on communication that makes them happy to call your properties “home.”
Give your residents the best experience.
“RS - It’s 100% true—maintenance is the end-all-be-all when it comes to resident satisfaction. Finding good maintenance technicians is hard.”
“RS - We want our residents to feel like they’re being listened to, that their tickets are being completed, and that we want them to be happy.”
“The most important thing for our residents is cutting down on the time to complete work orders. I think that will ultimately really help the resident retention here.”
There’s no one-size-fits-all approach for joyful residents, and unfortunately, it’s a lot easier for an angry resident to leave a bad review than a happy resident to write a positive one.
If you’re asking residents to send checks rather than paying rent online, you’ve already made their life more complicated than it needs to be.
Submitting a work order (and getting a response) shouldn’t be a hassle. If it is, your residents are likely to look elsewhere.
Informing residents about upcoming events, inspections, etc. in advance makes them feel like a VIP. Leaving them in the dark… doesn’t feel so sparkly.
Create a more engaging digital community via a branded community app so you can:
Invite direct communication between residents, maintenance technicians, and other onsite team members
Allow your residents to pay rent, submit maintenance requests, and book amenities
Send your residents surveys, upcoming event promotions, and community-wide news
Give your residents an easy platform to purchase and track their renters insurance policy
Don't let maintenance affect your renewals! Augment your onsite team 24/7/365 with experienced remote maintenance technicians who:
Create fully scoped work orders so your onsite team can resolve tickets faster
Coach willing residents through the process of fixing issues themselves
Communicate with your residents how they want—be it text, phone call, or video chat
Respond to resident work orders in less than 60 minutes
It’s easy to keep your communities looking top-notch with a property maintenance platform that:
Tracks exterior and amenity maintenance issues to maintain curb appeal and aesthetics
Reduces unit turn time so residents can move into their new home faster
Helps onsite teams stay on top of community inspections
Makes tracking and completing resident work orders a breeze