Think centralization is all or nothing? Hold our wrench...
Our CEO Jindou Lee spills the tea on how top operators are hitting 50-70% centralization while others are still using pen and paper (yes, really!). Here’s how:
- Work Order Triage: Forget tickets with ambiguous language like "not working, leaking." Instead, experienced techs + AI-powered tools (cough, Happy Force) tag team to ask the right questions and capture important details in under 5 minutes.
- Smart Inventory Management: We're talking detailed make, model, serial numbers in every work order. Then AI does its thing–pulling user manuals and step-by-step solutions faster than you can say, "where's the manual?"
- Create your own pod squad: 5 techs owning 10 properties like a well-oiled machine. Add roving specialists, such as HVAC and plumbing experts, plus dedicated turn teams, all orchestrated by an 'air traffic controller' armed with the right tech. The result = 5-minute response times while everyone else is still buffering.
As Jindou explains, “The reason why this works is, like McDonald's, you have one person flipping burgers, one person squeezing the sauce... everyone's doing their thing and doing it really, really well.”
About HappyCo
HappyCo powers the multifamily industry’s most advanced centralized maintenance platform, trusted by over 5.5 million units on the platform. With built-in AI software, remote service coverage, and integrated asset planning, HappyCo enables multifamily operators to scale efficiently, respond faster, and deliver superior resident experiences. To learn more, visit happy.co.
