Think centralization is all or nothing? Hold our wrench...
Our CEO Jindou Lee spills the tea on how top operators are hitting 50-70% centralization while others are still using pen and paper (yes, really!). Here’s how:
- Work Order Triage: Forget tickets with ambiguous language like "not working, leaking." Instead, experienced techs + AI-powered tools (cough, Happy Force) tag team to ask the right questions and capture important details in under 5 minutes.
- Smart Inventory Management: We're talking detailed make, model, serial numbers in every work order. Then AI does its thing–pulling user manuals and step-by-step solutions faster than you can say, "where's the manual?"
- Create your own pod squad: 5 techs owning 10 properties like a well-oiled machine. Add roving specialists, such as HVAC and plumbing experts, plus dedicated turn teams, all orchestrated by an 'air traffic controller' armed with the right tech. The result = 5-minute response times while everyone else is still buffering.
As Jindou explains, “The reason why this works is, like McDonald's, you have one person flipping burgers, one person squeezing the sauce... everyone's doing their thing and doing it really, really well.”
About HappyCo
HappyCo is a multifamily PropTech company that develops software and service solutions to enable real-time property operations for owners, property management companies, and onsite teams. Its solutions suite includes market-leading workflow tools with in-unit data on over 3.5 million rental homes, a resident portal, and a remote maintenance workforce solution. Founded in 2011 in Adelaide, Australia, the company is privately held with a remote workforce throughout the U.S., Canada, and Australia.
