Agent Instructions is the shared playbook behind every maintenance interaction — used by your technicians and by JoyAI, HappyCo’s AI.
When a resident texts or calls, Joy follows your property’s exact rules: your escalation paths, vendor preferences, troubleshooting steps, and emergency protocols. She asks the right diagnostic questions, guides residents through the same steps your team would use, and when it needs a handoff, routes the issue to the right technician with full context so nobody has to start over.
For emergencies, Joy can instantly pull the correct protocol, page the right person, and contact the right vendor based on what you’ve defined — no scrambling, no spreadsheets, no guesswork. The result is one source of truth for both AI and people, always up to date, and a maintenance experience that runs the way your property is meant to run.
See how HappyCo can benefit your business with data-driven tools to power up your workflows.