With SOPs in Happy Property Manager, businesses can manage their call handling instructions directly inside the product, replacing scattered spreadsheets and outdated resources with a single source of truth. Each SOP can include scenario details, associated properties, mitigation guidelines, escalation rules, and active or inactive status, making it easier for Happy Force technicians and Joy AI to follow the right instructions every time.
Teams can start with standard SOPs curated by HappyCo, then edit, duplicate, or create custom SOPs to match the way each property operates. Changes go live instantly, without support tickets or manual handoffs, giving customers more control over how urgent calls, maintenance scenarios, and resident issues are handled.
The walkthrough also introduces Property Notices, which let teams share time-sensitive alerts such as maintenance windows, access restrictions, or temporary property updates. Active notices appear in Happy Force and Call Management, so technicians have the context they need before responding to a call or work order.
See how HappyCo can benefit your business with data-driven tools to power up your workflows.