Ep10 | Exploring Maintenance Centralization

In this no-holds-“Barr” (😎) episode of Exploring Maintenance Centralization, we sit down with former leasing agent turned tech visionary John Barr from The Dinerstein Company (TDC). His journey from “maintenance can’t be centralized” to "our teams can finally catch up on Z’s” is your crash course on maintenance operations excellence–from learning to speak the lingo with technicians to proactively preventing those 2 AM emergency calls.  

This episode is your toolkit. Here’s a small snapshot of what’s inside:

• Vendor Command Centers: Cut through the red tape to directly connect maintenance teams with vendors–from sourcing parts and scheduling to receiving real-time updates.
• Automated Dispatch for Triage: Say Sayonara to nightly emergency calls with remote maintenance support, like HappyForce, auto-routing, and prioritizing requests.
• Methodical 3-Month Pilots: Take a structured approach to test new centralized workflows–prioritizing check-ins to thwart adoption challenges.
• The Human Element Effect: Schedule face-to-face meetings between maintenance supervisors and solution providers to turn tech skeptics into believers.

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Speakers:

Ben Nowacky‍

President at HappyCo

Ben Nowacky is the President at HappyCo and leads the product development and engineering teams across North America and Australia. In this role, Ben is responsible for executing the company’s overall product strategy while ensuring business continuity and data security. He leads with a customer-first methodology and promotes alignment between the product, engineering, and go-to-market teams. Prior to joining HappyCo in 2022, Ben was the Chief Product and Security Officer at Axcient and brings more than 20 years of product and technology experience to his role.
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John Barr

Director of Leasing at The Dinerstein Companies

John is a seasoned professional at The Dinerstein Companies, where he leads leasing strategies and drives innovation across the company's portfolio. With over 4 years of property management experience, John consistently achieves key performance benchmarks through his expertise in operations and financial management. His role focuses on identifying and implementing cutting-edge technologies and partnerships to enhance both employee and resident experiences nationwide.

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