Work Orders and Resident Communications

Our new Exploring Maintenance Centralization series is a monthly webinar exploring how multifamily operators and owners currently address centralizing operations in their business. During this first episode, we unpacked maintenance centralization trends with Anchor NW Property Group CEO Mylisa Giroski in conversation with HappyCo CPO Ben Nowacky.

Here are just a few key takeaways with actionable insights:

• Defining centralization is a holistic strategy that involves specialization and standardization to enhance efficiency. Approaching centralization with a “proactive over reactive” mindset and a deep understanding of labor costs and maintenance tasks is key.
• Centralization acts as a self-check system for identifying and correcting errors quickly, helping Anchor NW to achieve a mere 10% by offering better pay, benefits and career opportunities. This improves operational efficiency and employee satisfaction.
• With the growing interest in tech-driven maintenance, especially AI, the future of centralization is promising. Shifting the status quo mindset is critical to keep pace, underscoring the importance for leadership to adopt and advocate for new technologies.

Speakers:

Ben Nowacky‍

Chief Product Officer at HappyCo

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Mylisa Giroski‍

Chief Executive Officer at Anchor NW Property Group

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‍Webinar Date: Wednesday, January 24th 2024