Agent Instructions gives property managers a single place to write the rules that govern every maintenance interaction at a given property. Those rules, covering diagnostic steps, escalation paths, emergency contacts, and unit-specific details, are read by both Joy, HappyCo's AI engine, and human Happy Force technicians. Neither side works from a generic script; both work from the same property-specific playbook the manager wrote.
When a resident texts about a fault, Joy reads the relevant Agent Instructions and asks the diagnostic questions the property's maintenance team would follow. If troubleshooting over text does not resolve the issue, Joy requests a photo, reviews it, and routes a ticket to a Happy Force technician with full context already attached. The technician picks up the job knowing what has been tried, what the resident reported, and what the next step is, so no information is repeated and no triage restarts.
On a phone call, a Happy Force specialist handling an active water leak can pull the same Agent Instructions for that property instantly. The protocol tells her to page the building's lead technician, confirms the location of the secondary shut-off panel, and names the preferred plumber. Because everything lives in one place, there is no gap between what the AI does over text and what a human does on a call. Updates to Agent Instructions apply to both workflows at once.
What's covered
See how HappyCo can benefit your business with data-driven tools to power up your workflows.